SteelHaus Doors - Return Policy

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SteelHaus Doors is committed to providing high-quality, custom-crafted doors that meet your specifications. Due to the bespoke nature of our products, which are often made to order, we have established the following return policy:

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1. 50% Deposit and Order Confirmation:

• A 50% non-refundable deposit is required to initiate the production of your custom SteelHaus door.

• Upon receipt of the deposit, you will receive an order confirmation detailing your door's specifications, including dimensions, materials, and finishes. Please review this confirmation carefully.

• Depending on the production progress, any changes to the order after the confirmation stage may incur additional costs and may not be possible.

2. Returns for Damaged or Defective Products:

• If your SteelHaus door arrives damaged or has manufacturing defects, please notify us within seven business days of delivery.

• Photographic evidence of the damage or defect is required for assessment.

• We will arrange for the repair or replacement of the damaged or defective door at no additional cost to you.

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3. Returns for Custom Orders:

• Due to the custom nature of our doors, returns for reasons other than damage or defects are generally not accepted.

• Please ensure that all measurements and specifications are accurate before placing your order.

• Because of the 50% non-refundable deposit, cancellations or returns due to customer error or a change of mind after the order confirmation will result in the forfeiture of the deposit.

4. Returns for Standard Stock Items (If Applicable):

• If SteelHaus Doors offers any standard stock items, they may be returned within 14 days of delivery, provided they are in their original, unused condition.

• A restocking fee may apply.

• The original 50% deposit for custom orders does not apply to these standard stock items.

5. Return Process:

• To initiate a return for damaged or defective products, please get in touch with our customer service team at info@steelhausdoors.com

• We will provide instructions on how to proceed 1 with the return.  

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6. Disclaimer:

• SteelHaus Doors reserves the right to assess each return on a case-by-case basis.

• This return policy is subject to change without notice.

We appreciate your understanding of our return policy, which is designed to ensure the quality and customization of your SteelHaus door.